With DEGRENNE, you benefit from a "Product Return(s)" procedure enabling you to return any items you are not satisfied with. As soon as you receive the items you ordered, you may return them, under certain conditions, in their original sealed packaging within the time limits and according to the procedure below.
When do I need to return the items?
For any item ordered and delivered, you have a withdrawal period of 14 full days to return the item. This period begins on the day after you receive the item. If the item you ordered is unavailable, DEGRENNE can, with your agreement, deliver a product with equivalent features and prices to the one you initially ordered. If in this case you are not satisfied with the replacement item, you can exercise your right of withdrawal within the same period mentioned in Case n°1. If the item delivered to you shows any damage (breakage, chipping, damaged parcel), you must immediately and clearly note your reservations on the delivery slip in the presence of the carrier, inform DEGRENNE of the situation by email to firstname.lastname@example.org and then send, within three (3) days following the delivery date, a registered letter with acknowledgement of receipt to the logistics provider and to DEGRENNE. If, at the time of delivery, you notice that the items do not comply with your order, you must, on the same day of delivery or at the latest on the first working day after delivery, inform DEGRENNE by e-mail at email@example.com of this non-compliance and, if necessary, return the item..